At Maya Stylez, we want you to love your shopping experience. If you are not fully satisfied with your purchase, you may return eligible items under the guidelines below.
1. Eligibility for Returns
- Products must be returned within 7 days from the date of delivery.
- Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
- Certain products such as innerwear, swimwear, cosmetics, and personal care items are non-returnable for hygiene and safety reasons.
- Clearance sale or final sale items are not eligible for returns.
2. Return Process
- To initiate a return, please contact us at mayastylez.fashion@gmail.com with your order ID and reason for return.
- Our team will guide you through the return procedure.
- Customers are responsible for shipping the product back unless the return is due to a damaged, defective, or incorrect item received.
3. Damaged, Defective, or Wrong Products
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photo/video proof.
- We will arrange a replacement or process a refund as per your preference.
4. Refunds for Returned Items
- Once the returned item is received and inspected, your refund will be processed as per our Refund Policy.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchanges
- Currently, we do not offer direct product exchanges.
- Customers can return the item and place a new order for the replacement product.
📧 For return assistance, contact us: mayastylez.fashion@gmail.com
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